Shipping policy 20 March 2024
Delivery/collection method:
You may select to have an order couriered to you, or to collect the order from our shop.
- If you select to have the order shipped to you, we will use "The Courier Guy" (www.thecourierguy.co.za), or any other suitable courier or freight service of Aquaperm's choice.
- Shipping costs per order is indicated for shipping to main centra only (according to the definition of The Courier Guy - i.e. Pretoria, Johannesburg, Cape Town, Bloemfontein, Durban, etc). Shipping to farms and other outlaying areas will attract additional shipping costs. Please call us at 011 975 0170 to confirm shipping costs if you're not within one of the main centra.
- Parcels will only be delivered to physical addresses. No P.O.Box deliveries will be performed.
- No parcels will be send without providing you with a tracking number.
- If you select to collect the order from our premises, we will send you an email as soon as the parcel is ready for collection.
- Unfortunately we do not send from or to post offices as the post office parcels tends to "disappear" and we have to bear the loss.
Packages are generally dispatched within 2 days after receipt of payment and are shipped with tracking numbers provided to you.
Shipping fees include handling and packing fees as well as courier costs. This will vary according to total weight/volume of the shipment. We advise you to group your items in one order. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Insurance:
- Aquaperm is responsible for the good condition of your order until we ship it with one of our delivery service providers.
- If you like your order to be insured during delivery against breakages or damage, please select the option with insurance included if it is available.
- If your parcel is damaged during receipt, and you have taken the insurance option, please take a few good photos to indicate the damage and we will assist you in claiming the value of your order from the Courier company.
- If you do not select an insurance option, the risk of the shipment lies solely with you.
